Kundservice

LEVERANSER

FRAKTFRITT ÖVER 400KR

2-5 LEVERANSDAGAR

Fraktkostnad Sverige: 59:-

Alla våra ordrar skickar med Post Nord Varubrev klass:1 eller My collect. Upphämtning sker måndag-fredag helgfria dagar. Så fort du lagt en order kommer ett bekräftelse mejl till din e-postadress om att vi mottagit din order. När vi bekräftat din order får du ett mejl på ett kvitto. När ditt paket kommit till närmsta utlämningsställe får du ett sms eller mejl. Om du inte hämtar ut ditt paket hos ditt ombud kommer vi ta ut en administrationsavgift på 100 kr. Internationella ordrar skickas med DHL eller FEDEX. Bor du i närheten av Hägersten i Stockholm så är du välkommen att plocka upp ditt paket på vårat lager, Tellusborgsvägen 67c.

Drop Of Mindfulness reserverar sig för slutförsäljning samt eventuella bild- och skrivfel på sajten, exempelvis fel i produktbeskrivning eller teknisk specifikation, felaktiga priser samt prisjusteringar eller felaktig information angående om en vara finns i lager.

Om du har några frågor om din order kontakta oss på info@dropofmindfulness.com så hjälper vi dig.

RETURER OCH BYTE AV STORLEK

Du har 30 dagars returrätt/ångerrätt inom Sverige från att du mottagit din order. Produkten som returneras ska vara i nyskick dvs oanvänd med etiketten kvar på produkten. När vi tagit emot din returorder och godkänt den i vår kvalitetskontroll tar det upp till 14 dagar att få tillbaka pengarna från att vi mottagit den. Returkostnad är 59:- och dras av på din ordinarie order.

Har du ingen returetikett? Kontakta oss på info@dropofmindfulness.com så skickar vi en ny.

TRANSPORTDEFEKTER OCH REKLAMATIONER:

Om din order är försvunnen med posten eller fått fraktskada. Kontakta oss på info@dropofmindfulness.com med ditt ordernummer och bifoga en bild med en förklaring vad som hänt så kommer vi hjälpa dig. Vi kommer då skicka ut en ny fraktsedel för en eventuell retur och ersättning med en ny produkt.

Vi ersätter inte en använd produkt eller någon produkt som inte finns i vår webbshop. Har du handlat hos en av våra återförsäljare ber vi dig kontakta dem.

INTERNATIONAL ORDERS – www.dropofmmindfulness.com :

We ship to EU and Norway. If you have any questions about your order, please contact us at info@dropodmindfulness.com

Shipping fee Denmark: 80DKK

Shipping fee EU: 8EU

Shipping fee UK: 10GBP. NOTE: The UK border control might charge customs fees and VAT on products that are imported from Sweden.

Shipping fee outside EU: €20

INTERNATIONAL RESTURNS:

Returns in 30 days for international orders, please contact our customer service for more information. International orders will be charged a shipping fee upon return – 10€ in EU.

TVÄTTRÅD OCH STORLEKSGUIDE

TVÄTTRÅD

Tvätta enligt tvättrådets instruktion.
Var noga med att inte blanda plagg med olika tvättinstruktioner, tvätta svart, färgat och vitt separat.
Vänd plagg med avigsidan ut innan tvätt.
Tvätta med det gradantal som är angivet i tvättrådet eller lägre, det gradantal som är angivet är den högsta tillåtna temperaturen. Om du är osäker, tvätta alltid på en lägre temperatur.
Använd inte sköljmedel.
Plagg med dragkedja eller knapp bör aldrig lämnas i blött tillstånd. Var alltid noga med att stänga dragkedjor och knappar innan tvätt.
Torktumla inte plagg om det inte står i tvättrådet att det är tillåtet.

Vi rekommenderar att använda svensktillverkade tvättmedlet Washologi – Sport Tvätt.

STORLEKSGUIDE:

Måtta dig själv genom att använda dig av instruktionerna. Var uppmärksam på vilken passform produkten har för att hitta den passform som passar både din kropp och smak bäst.

1: Byst – Måtta där din byst är som störst, för toppar måtta med en passande BH och för Tränings-BH måtta utan BH.

2: Midja – Måtta där du känner att du har din naturliga midja, vanligtvis där midjan är som smalast.

3. Säte – Måtta där ditt säte är som störst.

4. Innerbens längd: Mät från skrev-sömmen ner till foten.

PRIVACY POLICY

INTRODUCTION
Dop Of Mindfulness(Grand Frank AB) 556982-3353, (the ”Company”) operates within the market of mail order and e-commerce (the ”Service”). The Company is the data controller for certain processing made regarding your personal data in connection with:

You as a customer is provided the Service;
You as supplier, or representative of these, enter into cooperation with the Company; and
You apply for a position at the Company.

The Company is responsible for ensuring that all personal data is processed correctly and in accordance with applicable data protection legislation.

This privacy policy (hereinafter referred to as the ”Privacy Policy”) describes the Company’s processing of your personal data and has the purpose of assuring you that the Company is processing your information in accordance with applicable data protection legislation.

Personal data means all type of information that may, directly or indirectly, be associated with a living natural person. Within the scope of the Company’s activities there may occur personal data relating to, e.g., given names and surnames, personal ID numbers, telephone numbers, addresses, postal codes, e-mail addresses, etc. (hereinafter collectively referred to as ”Personal Data”).

If you cannot find answers to your questions, please contact the Company. Information on how to contact the Company may be found under the heading “Contact Information” below.

PROCESSING OF PERSONAL DATA
In this section, we describe how we process your Personal Data more in detail.

Customers or and potential customers

Purpose	Type of processing	Categories of Personal Data	Categories of Data Subjects
Processing orders from customers.	This includes processing for delivery (including notifications and contacts concerning the delivery), processing of orders from customers, identifying customers, processing payment and processing complaints and warranty claims.	Name. Personal ID number. Contact information (such as e-mail address and phone number). Payment information. Purchase information (i.e. which product has been ordered or whether the product should be delivered to another address).	Customers.
Source: Customer.
Lawful Basis: Completion of order. This gathering of your Personal Data is required in order for us to fulfil our commitments as agreed. If the information is not provided, our commitments cannot be fulfilled and we may terminate the contract.
Automated decision-making: This processing does not imply that decisions will be made based on automated processing of Personal Data.
Data Retention: Until the contract has been performed (including delivery and payment) and for a time of up to 36 months thereafter with the purpose of processing any complaints or warranty claims.

Purpose	Type of processing	Categories of Personal Data	Categories of Data Subjects
In order to fulfil the Company’s legal obligations regarding purchase of goods or services.	This includes the necessary processing for fulfilling the Company’s legal obligations according to law, court rulings (e.g. the Book-keeping Act) or decisions by authorities.	Name. Personal ID number. Contact information. Payment history. Payment information.	Customers.
Source: Customer.
Lawful Basis: Legal obligation.
Automated decision-making: This processing does not imply that decisions will be made based on automated processing of Personal Data.
Data Retention: Until the purchase has been completed (including delivery and payment) and for a time of up to 7 years thereafter.

Purpose	Type of processing	Categories of Personal Data	Categories of Data Subjects
Processing customer service matters.	The processing includes communication and answering of potential questions related to customer service (via telephone or in digital channels, including social media, including social media), identifying the customer and investigation of potential complaints.	Name. Personal ID number. Contact information. Correspondence with customer of customer’s representative. Information on purchase time, potential defects/complaints.	Customers.
Source: Customer.
Lawful Basis: Legitimate interest. The processing is necessary in order to meet ours and the Data Subject’s legitimate interest in processing information regarding customer service matters.
Automated decision-making: This processing does not imply that decisions will be made based on automated processing of Personal Data.
Data Retention: Until the customer service matter has been settled.

Purpose	Type of processing	Categories of Personal Data	Categories of Data Subjects
Marketing	This includes e.g. marketing mailings regarding our products and services via e-mail and by post.	Name. Contact information. Professional title.	Customers, potential customers.
Source: Customer or representative of customers, potential customers.
Lawful Basis: Consent and legitimate interest. The processing is necessary in order to cater our interest in marketing our products and services.
Automated decision-making: This processing does not imply that decisions will be made based on automated processing of Personal Data.
Data Retention: One year from last contact. Longer after consent.

Suppliers

Purpose	Type of processing	Categories of Personal Data	Categories of Data Subjects
In order to communicate with contact persons for suppliers and partners.	This includes e.g. processing deliveries and cooperation, as well as providing organizational chart and telephone list in order to cooperate internally at the Company. Supplier directory for easier access to contact information.	Name. Contact information.	Suppliers and their representatives.
Source: From suppliers.
Lawful Basis: Legitimate interest. The Company has a legitimate interest in processing the Personal Data necessary in order to communicate with contact persons for suppliers and partners.
Automated decision-making: This processing does not imply that decisions will be made based on automated processing of Personal Data.
Data Retention: Until we have received information that the contact person has quit or changed contact information, or for as long as the contractual relationship remains.

Job seekers

Purpose	Type of processing	Categories of Personal Data	Impacted Data Subjects
In order to administer a recruitment process.	This includes e.g. to review the application and communicate with the applicant.	Name. Personal ID number Contact information. Proof of identity. Information on job seeker’s performances and prior work experience.	Job seekers.
Source: Job seeker and the job seeker’s employer.
Lawful Basis: Until the position is appointed: completion of agreement. After the position has been appointed: legitimate interest (or consent).
Automated decision-making: This processing does not mean that decisions will be made based on automated processing of Personal Data.
Data Retention: Up to two years from when the position was appointed. Following completed recruitment process, the information is filed in order to be used at a potential appeal of the recruitment in accordance with e.g. non-discrimination legislation. When there is no longer a possibility to appeal, the information will be destroyed unless there is consent for continued processing.

RECIPIENTS OF PERSONAL DATA AND TRANSFERS TO COUNTRIES OUTSIDE THE EU/EEEA
In our capacity as Personal Data Controller, we may assign the processing specified above to a partner or supplier. Such processing will not be done for other purposes than what is described above. Some partners and suppliers may have parts of their businesses in countries outside of the EU/EEA (so-called Third Countries). Transfer of Personal Data will only be made to such countries that offer an adequate level of data protection, as decided by the EU Commission, or if the supplier has a legally binding and enforceable instrument that guarantees the safety of the Personal Data.

YOUR RIGHTS AS DATA SUBJECT
You have the right to:

Request information about what type of Personal Data we process and you may request a copy of these (extract from registry);
Have incorrect Personal Data corrected and, under certain circumstances, ask us to erase your Personal Data;
Have your Personal Data transferred to another controller (right to data portability);
Withdraw your consent to the processing of your Personal Data; and
Object against the processing of certain Personal Data and request that the processing of your Personal Data is limited.

If you are unhappy with the way we process your Personal Data, you may file a complaint with the Data Inspection Board, which is the supervisory authority.

See contact information for asserting your rights under ”Privacy Disclaimer and Contact Information”. However, please note that such limitation or deletion of your Personal Data may result in the Company not being able to provide the Service.

PERSONAL DATA PROTECTION
The Company has undertaken appropriate technical and organizational measures in order to protect Personal Data against loss, abuse, unauthorized access, disclosure, alteration and destruction. The Company’s employees, subcontractors and its suppliers are bound by confidentiality agreements and are obligated to follow the Company’s rules for information and IT security, this Privacy Policy and other internal rules which further regulates the processing of Personal Data.

CHECKOUT
Our checkout solution for Sweden and Germany is provided by Klarna (Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden) and uses cookies to offer you the best possible, tailored, online experience when you use Klarna’s checkout. The exact cookies and purposes for which they are used can be found here: SE: https://www.klarna.com/se/cookies/
DE: http://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf

AMENDMENTS TO THIS PRIVACY POLICY
The Company retains the right to revise this Privacy Policy from time to time. The date of the latest amendment is indicated at the end of this Privacy Policy. If the Company amends this Privacy Policy, the Company will publish these amendments at www.dropofmindfulness.com. You are therefore recommended to regularly review this Privacy Policy in order to be updated on any amendments. If this Privacy Policy is substantially amended compared to what was stated when the Company obtained your consent, the Company will notify you of these amendments and, if necessary, obtain new consent to the Company’s processing of your Personal Data.

CONTACT INFORMATION
If you have any questions regarding the Privacy Policy or our processing, please contact:

Grand Frank AB, reg. no. 556982-3353
info@grandfrank.com
Tellusborgsvägen 67A
12629 Stockholm
+46 0702457792

The Privacy Policy was adopted on 2020-07-16

TERMS & CONDITIONS

TERMS & CONDITIONS IN SHORT

• By ordering any of our products, you agree to be bound by these terms & conditions.
• By placing an order at Drop of Mindfulness, you warrant that you are at least 18 years old or have parents’ permission to buy from us.
• All personal information you provide us with or that we obtain will be handled by Drop of Mindfulness as responsible for the personal information.
• Events outside Drop of Mindfulness’s control shall be considered force majeure.
• The price applicable is that set at the date on which you place your order.
• Shipping costs and payment fees are recognized before confirming the purchase.
• Card information is transmitted over secure SSL encryption and is not stored.
• Please note that local charges may occur.
• Drop of Mindfulness reserves the right to amend any information without prior notice.
• Remember you can always reach us at info@dropofmindfulness.com.

TERMS & CONDITIONS
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions. By placing an order at Drop of Mindfulness, you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms & conditions, which shall apply to all orders placed or to be placed at Drop of Mindfulness for the sale and supply of any products. None of these terms & conditions affects your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

PERSONAL INFORMATION
All personal information you provide us with or that we obtain will be handled by Drop of Mindfulness as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Drop of Mindfulness and our partners we use for marketing for an better experience for you. You have the right to inspect the information held about you. You always have the right to request Drop of Mindfulness to delete or correct the information held about you.

We handle your personal information between following partners to marketing for a better experience:

By accepting Drop of Mindfulness Conditions, you agree to the above.

FORCE MAJEURE
Events outside Drop of Mindfulness’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Drop of Mindfulness is released from Drop of Mindfulness’s obligations to fulfill contractual agreements. Examples of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

PAYMENT
All products remain Drop of Mindfulness’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents’ permission to buy from Drop of Mindfulness. All transfers conducted through Drop of Mindfulness are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction, as they are responsible for the transactions made. You can find the Klarna Checkout User Terms at http://cdn.klarna.com/1.0/shared/content/legal/terms/Klarna/en_gb/checkout.

LOCAL TAXES
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer’s own expense.

ADDITIONAL INFORMATION
Drop of Mindfulness reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Drop of Mindfulness has the right to cancel the order and refund any amount paid in the best way. Drop of Mindfulness shall also notify the customer of equivalent replacement products if available.

COMPANY INFORMATION
Grand Frank AB
Org.nr: 556982-3353
Tellusborgsvägen 67
12629
Stockholms län

COOKIES

COOKIES:

Dina rättigheter som konsument

Du har följande rätten att:

Begära information om vilken typ av personuppgifter vi behandlar och du kan begära en kopia av dessa (extrakt från registret):

Har felaktiga personuppgifter korrigerats, och under vissa omständigheter, be oss ta bort dina personuppgifter: Har dina personuppgifter överförts till en annan registeransvarig (rätt till dataportabilitet): Återkalla ditt samtycke till behandlingen av dina personuppgifter; och göra invändningar mot behandlingen av vissa personuppgifter och begära att behandlingen av dina personuppgifter är begränsad. Om du inte är nöjd med hur vi behandlar dina personuppgifter, kan du lämna in ett klagomål till datainspektionen.

PERSONLIGT DATASKYDD

Företaget(Drop Of Mindfulness) har vidtagit lämpliga tekniska och organisatoriska åtgärder för att skydda personuppgifter mot förlust, missbruk, obehörig åtkomst, avslöjande, ändring och förstörelse. Företagets(Drop Of Mindfulness) anställda, underleverantörer och dess leverantörer är bundna av sekretessavtal och är skyldiga att följa företagets regler för information och IT-säkerhet, denna integritetspolicy och andra interna regler som ytterligare reglerar behandlingen av personuppgifter.

KLARNA CHECKOUT

Vår kassalösning för Sverige och Tyskland tillhandahålls av Klarna (Klarna AB, Sveavägen 46, 111 34 Stockholm, Sverige) och använder cookies för att erbjuda dig den bästa möjliga, skräddarsydda shoppingupplevelsen när du använder Klarnas kassa. De exakta kakorna och syftena för vilka de används kan hittas här: SE: https://www.klarna.com/se/cookies/

DE: http://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf

ÄNDRINGAR I DENNA PRIVACY POLICY

Företaget(Drop Of Mindfulness) förbehåller sig rätten att ändra denna sekretesspolicy då och då. Datumet för den senaste ändringen anges i slutet av denna sekretesspolicy. Om företaget ändrar denna sekretesspolicy kommer företaget att publicera dessa ändringar på www.dropofmindfulness.se. Du rekommenderas därför att regelbundet granska denna sekretesspolicy för att uppdateras om eventuella ändringar. Om denna sekretesspolicy ändras väsentligt jämfört med vad som anges när företaget erhöll ditt samtycke, kommer företaget att meddela dig om dessa ändringar och, om nödvändigt, få nytt samtycke till företagets behandling av dina personuppgifter.

KONTAKTINFORMATION

Om du har några frågor angående sekretesspolicyn eller vår behandling, vänligen kontakta:

Grand Frank AB, reg. Nej. 556982-3353

info@grandfrank.com eller info@dropofmindfulness.com

Tellusborgsvägen 67A

12629 Stockholm

GDPR Ansvarig: Idastina@grandprojects.com

Senast uppdaterad 24-02-2022