RETURNS AND SIZE EXCHANGES

You have a 30-day return and cancellation right.

We want your return process to be as easy for you and to impact the environment as little as possible. Please read all instructions before making your return or size exchange.

All our returns are label-free, i.e. no return labels are sent with your order. The return label is created only if you need it and is printed at your agent or taken by Budbee. With this, we reduce the environmental impact.

FREE SIZE CHANGE

Follow these steps to change the size:

  1. Register your change via login below.
  2. Pack the products together in their original condition and preferably in the same bag.
    - Don't forget to put your order confirmation in the package.
  3. Go to the nearest agent and show the QR code on your mobile phone.


The shipping cost of the new order will be refunded when we receive your size change.

RETURN

Follow these steps to return:

  1. Register your return via login below.
  2. Pack the products together in their original condition and preferably in the same bag.
  3. Go to the nearest agent and hand in your package and show your QR in your mobile phone.

As soon as we have received your return to our warehouse, you will receive a confirmation via email. The return process can take up to 14 days from when we receive your order.
Return cost in Sweden SEK 59

COMPLAINT

If you have an item from us that needs to be complained about due to production errors or the like. Click on the link below and register the complaint.

Take a clear card with your mobile phone and explain your complaint as clearly as possible.

We always follow the ARN (General complaint terms) if a dispute between consumer and retailer arises.

When you register your complaint, we will contact you with shipping information and how we will handle your case.

RETURN HANDLING PROCESS

Before you start your return with us, we want the product being returned or exchanged to be in new condition, i.e. unused with the label still on. Once we have received your return order, it may take up to 14 days for us to process it and approve it in our quality control. We will contact you if your return or change of size does not pass this check. If the return is then approved, it is credited via your Klarna invoice or refunded via Klarna. If you paid by card via Klarna or PayPal, it can take up to 5 banking days to get the money back.

We charge a return cost of SEK 59 within Sweden and this is deducted from your order amount when we have handled your return. Return cost within the EU: €10.

ATTENTION! We do not accept complaints or returns from our dealers.

Once you have read through the information above, please register your size change, return or complaint.

 REGISTER HERE