RETURNS AND SIZE EXCHANGES

You have a 30-day return and cancellation right.

We want your return process to be as easy for you and to impact the environment as little as possible. Please read all instructions before making your return or size exchange.

All our returns are label-free, i.e. no return labels are sent with your order. The return label is only created if you need it and is printed at your agent or taken by Budbee. With this, we reduce the environmental impact.

FREE SIZE CHANGE

To change the size, follow these steps:

  1. Register your change via the portal below.
  2. Pack the products in their original condition and preferably in the same bag.
    - Don't forget to include your order confirmation in the package.
  3. Go to the nearest representative and show the QR code on your mobile phone.

RETURN

Follow these steps for returns:

  1. Register your return via the portal below.
  2. Pack the products in their original condition and preferably in the same bag.
  3. Go to the nearest agent and drop off your package and show your QR on your mobile phone.

As soon as we receive your return to our warehouse, you will receive a confirmation via email. The return process can take up to 14 days from the date we receive your order.
Return cost in Sweden 59:-

COMPLAINT

If you have a product from us that needs to be claimed due to a production defect or similar, use the portal below and register the claim.

Take a clear picture with your mobile phone and explain your complaint as clearly as possible.

We always follow ARN (General Complaints Procedure) if a dispute arises between consumer and retailer.

When you register your complaint, we will contact you with shipping information and how we will handle your case.

RETURN HANDLING PROCESS

Before you start your return with us, we want the product being returned or exchanged to be in new condition, i.e. unused with the label still on. Once we have received your return order, it may take up to 14 days for us to process it and approve it in our quality control. We will contact you if your return or change of size does not pass this check. If the return is then approved, it is credited via your Klarna invoice or refunded via Klarna. If you paid by card via Klarna or PayPal, it can take up to 5 banking days to get the money back.

We charge a return cost of SEK 59 within Sweden and this is deducted from your order amount when we have handled your return. Return cost within the EU: €10.

ATTENTION! We do not accept complaints or returns from our dealers.

Once you have read through the information above, please register your size change, return or complaint.

 REGISTER HERE