Contact Us
Order questions
Where is my order, have been waiting more than 5 working days?
Our delivery time is 2-5 working days. We aim to always send an order the next business day. If more than 5 working days have passed, please contact us at info@dropofmindfulness.com with your order number and name, we will help you there.
We recommend downloading the postnord app to have control over your delivery.
How do I know that my order has gone through?
As soon as your order has gone through, you will receive an order confirmation to the e-mail address you provided when ordering. Please note that you enter the correct email address in Klarna's information service.
Don't forget to check your spam.
I'm having trouble adding my promo code to the order, what do I do?
Place your order without a code and email us at info@dropofmindfulness.com and we will correct it afterwards.
Payments
I want to pay in installments via Klarna. What is the minimum amount I can pay?
Contact Klarna's customer service here if you have problems with the payment.
I want to pay in installments via Klarna. What is the minimum amount I can pay?
You decide that entirely yourself. Read more about partial payment here at Klarna
The purchase did not go through, but the money has been withdrawn anyway. Why?
Contact us at info@dropofmindfulness.com and we will help you.
Why is my payment not going through?
Contact Klarna's customer service here if you have problems with the payment.
Returns
How do I make a return?
Fill in the return form here - You have a 30-day right of return/cancellation within Sweden from receiving your order. The product that is returned must be in new condition, i.e. unused with the label still on the product. Pack the product in the existing plastic bag, stick on the return label and hand it in to your nearest post office.
Have you received my return?
When we have received your return and approved and made a refund, you will receive a confirmation of this to your e-mail. If you do not receive this, please contact us at info@dropofmindfulness.com.
Can I return several products in the same package?
Yes, it's fine, fill out the return form carefully before handing it in to your post office.
Is it possible to return goods that I bought from an outlet or campaign?
Yes, it's going well.
Do I have any right of withdrawal?
You have a 30-day right of return/cancellation within Sweden from receiving your order.
I have purchased from a retailer that sells Drop Of Mindfulness and would like to make a return. Can I?
No, we cannot accept a return from one of our retailers.
I have bought from Nordic Wellness who sell Drop Of Mindfulness and want to make a return. Can I?
No, we cannot accept a return from Nordic Wellness. However, we can help you with complaints.
Payment for returns
How much does it cost to make a return?
A return fee of SEK 59 is added, which is deducted from your order cost/invoice (does not apply to changing sizes).
When will I receive my refund after a return?
From the time we receive your return order and approve it in our quality control. This can take up to 14 days to get the money back. Always save the receipt you receive at the delivery point when you return.
I have returned my goods and have chosen to pay by invoice. What should I pay?
All payments are made via Klarna. Download the Klarna App to easily follow your payment with us. There you can pay your invoice and keep track of your purchase history.
How do I get my refund when I paid with Klarna?
After we approve your return, we pay back your money through Klarna, which transfers your amount to your bank. May take 1-4 banking days.