Customer service

DELIVERIES

2-5 DELIVERY DAYS

Shipping cost Sweden: SEK 59

All our orders are sent by Post Nord Commodity letter class: 1 or My collect. Collection takes place Monday-Friday, non-holiday days. As soon as you have placed an order, a confirmation email will be sent to your email address stating that we have received your order. When we have confirmed your order, you will receive an email with a receipt. When your package has arrived at the nearest delivery point, you will receive an SMS or email. If you do not collect your package from your agent, we will charge an administration fee of SEK 100. International orders are shipped by DHL or FEDEX. If you live near Hägersten in Stockholm, you are welcome to pick up your package at our warehouse, Tellusborgsvägen 67c.

Drop Of Mindfulness reserves itself for final sales and any image and writing errors on the site, for example errors in product description or technical specification, incorrect prices and price adjustments or incorrect information regarding whether an item is in stock.

If you have any questions about your order, contact us at info@dropofmindfulness.com then we will help you.

RETURNS AND SIZE EXCHANGE

You have a 30-day right of return/cancellation within Sweden from receiving your order. The product that is returned must be in new condition, i.e. unused with the label still on the product. Once we have received your return order and approved it in our quality control, it takes up to 14 days to get the money back from the time we received it. The return cost is SEK 59 and is deducted from your regular order.

Don't have a return label? Contact us at info@dropofmindfulness.com then we will send a new one.

TRANSPORT DEFECTS AND COMPLAINTS:

If your order is lost in the mail or damaged in shipping. Contact us at info@dropofmindfulness.com with your order number and attach a picture with an explanation of what happened and we will help you. We will then send out a new delivery note for a possible return and replacement with a new product.

We do not replace a used product or any product that is not in our webshop. If you have shopped at one of our retailers, please contact them.

INTERNATIONAL ORDERS – www.dropofmmindfulness.com :

We ship to the EU and Norway. If you have any questions about your order, please contact us at info@dropodmindfulness.com

Shipping fee Denmark: 80DKK

Shipping fee EU: 8EU

Shipping fee UK: 10GBP. NOTE: The UK border control might charge customs fees and VAT on products that are imported from Sweden.

Shipping fee outside the EU: €20

INTERNATIONAL RETURNS:

Returns within 30 days for international orders, please contact our customer service for more information. International orders will be charged a shipping fee upon return – €10 in the EU.

WASHING LINE AND SIZE GUIDE

WASHING THREAD

Wash according to the laundry council's instructions.
Be careful not to mix garments with different washing instructions, wash black, colored and white separately.
Turn garments inside out before washing.
Wash with the number of degrees indicated in the washing advice or lower, the number of degrees indicated is the maximum permitted temperature. If in doubt, always wash at a lower temperature.
Do not use fabric softener.
Garments with zippers or buttons should never be left wet. Always be sure to close zippers and buttons before washing.
Do not tumble dry garments unless it is stated in the washing instructions that this is permitted.

We recommend using the Swedish-made detergent Washologi - Sports Laundry.

SIZE GUIDE:

Measure yourself using the instructions. Pay attention to the fit of the product to find the fit that suits both your body and taste best.

1: Bust - Measure where your bust is largest, for tops measure with a fitting bra and for Training Bras measure without a bra.

2: Waist - Measure where you feel your natural waist is, usually where the waist is narrowest.

3. Seat – Measure where your seat is largest.

4. Inner leg length: Measure from the crotch seam down to the foot.

PRIVACY POLICY

INTRODUCTION
Dop Of Mindfulness(Grand Frank AB) 556982-3353, (the " Company ") operates within the market of mail order and e-commerce (the " Service "). The Company is the data controller for certain processing made regarding your personal data in connection with:

You as a customer is provided the Service;
You as supplier, or representative of these, enter into cooperation with the Company; duck
You apply for a position at the Company.

The Company is responsible for ensuring that all personal data is processed correctly and in accordance with applicable data protection legislation.

This privacy policy (hereinafter referred to as the " Privacy Policy ") describes the Company's processing of your personal data and has the purpose of assuring you that the Company is processing your information in accordance with applicable data protection legislation.

Personal data means all types of information that may, directly or indirectly, be associated with a living natural person. Within the scope of the Company's activities there may occur personal data relating to, eg, given names and surnames, personal ID numbers, telephone numbers, addresses, postal codes, e-mail addresses, etc. (hereinafter collectively referred to as " Personal Data ").

If you cannot find answers to your questions, please contact the Company. Information on how to contact the Company may be found under the heading "Contact Information" below.

PROCESSING OF PERSONAL DATA
In this section, we describe how we process your Personal Data in more detail.

Customers or and potential customers

Purpose	Type of processing	Categories of Personal Data	Categories of Data Subjects
Processing orders from customers.	This includes processing for delivery (including notifications and contacts concerning the delivery), processing of orders from customers, identifying customers, processing payment and processing complaints and warranty claims.	Name. Personal ID number. Contact information (such as e-mail address and phone number). Payment information. Purchase information (ie which product has been ordered or whether the product should be delivered to another address).	Customers.
Source: Customer.
Lawful Basis: Completion of orders. This gathering of your Personal Data is required in order for us to fulfill our commitments as agreed. If the information is not provided, our commitments cannot be fulfilled and we may terminate the contract.
Automated decision-making: This processing does not imply that decisions will be made based on automated processing of Personal Data .
Data Retention: Until the contract has been performed (including delivery and payment) and for a time of up to 36 months thereafter with the purpose of processing any complaints or warranty claims.

Purpose	Type of processing	Categories of Personal Data	Categories of Data Subjects
In order to fulfill the Company's legal obligations regarding the purchase of goods or services.	This includes the necessary processing for fulfilling the Company's legal obligations according to law, court rulings (eg the Book-keeping Act) or decisions by authorities.	Name. Personal ID number. Contact information. Payment history. Payment information.	Customers.
Source: Customer.
Lawful Basis: Legal obligation.
Automated decision-making: This processing does not imply that decisions will be made based on automated processing of Personal Data .
Data Retention: Until the purchase has been completed (including delivery and payment) and for a time of up to 7 years thereafter.

Purpose	Type of processing	Categories of Personal Data	Categories of Data Subjects
Processing customer service matters.	The processing includes communication and answering of potential questions related to customer service (via telephone or in digital channels, including social media, including social media), identifying the customer and investigation of potential complaints.	Name. Personal ID number. Contact information. Correspondence with customer of customer's representative. Information on purchase time, potential defects/complaints.	Customers.
Source: Customer.
Lawful Basis: Legitimate interest. The processing is necessary in order to meet ours and the Data Subject's legitimate interest in processing information regarding customer service matters.
Automated decision-making: This processing does not imply that decisions will be made based on automated processing of Personal Data .
Data Retention: Until the customer service matter has been settled.

Purpose	Type of processing	Categories of Personal Data	Categories of Data Subjects
Marketing	This includes eg marketing mailings regarding our products and services via e-mail and by post.	Name. Contact information. Professional title.	Customers, potential customers.
Source: Customer or representative of customers, potential customers.
Lawful Basis: Consent and legitimate interest. The processing is necessary in order to cater our interest in marketing our products and services.
Automated decision-making: This processing does not imply that decisions will be made based on automated processing of Personal Data .
Data Retention: One year since last contact. Longer after consent.

Suppliers

Purpose	Type of processing	Categories of Personal Data	Categories of Data Subjects
In order to communicate with contact persons for suppliers and partners.	This includes eg processing deliveries and cooperation, as well as providing organizational chart and telephone list in order to cooperate internally at the Company. Supplier directory for easier access to contact information.	Name. Contact information.	Suppliers and their representatives.
Source: From suppliers.
Lawful Basis: Legitimate interest. The Company has a legitimate interest in processing the Personal Data necessary in order to communicate with contact persons for suppliers and partners.
Automated decision-making: This processing does not imply that decisions will be made based on automated processing of Personal Data .
Data Retention: Until we have received information that the contact person has quit or changed contact information, or for as long as the contractual relationship remains.

Job seekers

Purpose	Type of processing	Categories of Personal Data	Impacted Data Subjects
In order to administer a recruitment process.	This includes eg to review the application and communicate with the applicant.	Name. Personal ID number Contact information. Proof of identity. Information on job seeker's performances and prior work experience.	Job seekers.
Source: Job seeker and the job seeker's employer.
Lawful Basis: Until the position is appointed: completion of agreement. After the position has been appointed: legitimate interest (or consent).
Automated decision-making: This processing does not mean that decisions will be made based on automated processing of Personal Data .
Data Retention: Up to two years from when the position was appointed. Following completed recruitment process, the information is filed in order to be used at a potential appeal of the recruitment in accordance with eg non-discrimination legislation. When there is no longer a possibility to appeal, the information will be destroyed unless there is consent for continued processing.

RECIPIENTS OF PERSONAL DATA AND TRANSFERS TO COUNTRIES OUTSIDE THE EU/EEEA
In our capacity as Personal Data Controller, we may assign the processing specified above to a partner or supplier. Such processing will not be done for other purposes than what is described above. Some partners and suppliers may have parts of their businesses in countries outside of the EU/EEA (so-called Third Countries). Transfer of Personal Data will only be made to such countries that offer an adequate level of data protection, as decided by the EU Commission, or if the supplier has a legally binding and enforceable instrument that guarantees the safety of the Personal Data.

YOUR RIGHTS AS DATA SUBJECT
You have the right to:

Request information about what type of Personal Data we process and you may request a copy of these ( extract from registry );
Have incorrect Personal Data corrected and, under certain circumstances, ask us to erase your Personal Data;
Have your Personal Data transferred to another controller ( right to data portability );
Withdraw your consent to the processing of your Personal Data; duck
Object against the processing of certain Personal Data and request that the processing of your Personal Data is limited.

If you are unhappy with the way we process your Personal Data, you may file a complaint with the Data Inspection Board, which is the supervisory authority.

See contact information for asserting your rights under "Privacy Disclaimer and Contact Information". However, please note that such limitation or deletion of your Personal Data may result in the Company not being able to provide the Service.

PERSONAL DATA PROTECTION
The Company has undertaken appropriate technical and organizational measures in order to protect Personal Data against loss, abuse, unauthorized access, disclosure, alteration and destruction. The Company's employees, subcontractors and its suppliers are bound by confidentiality agreements and are obliged to follow the Company's rules for information and IT security, this Privacy Policy and other internal rules which further regulate the processing of Personal Data.

CHECKOUT
Our checkout solution for Sweden and Germany is provided by Klarna (Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden) and uses cookies to offer you the best possible, tailored, online experience when you use Klarna's checkout. The exact cookies and purposes for which they are used can be found here: SE: https://www.klarna.com/se/cookies/
THE: http://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf

AMENDMENTS TO THIS PRIVACY POLICY
The Company retains the right to revise this Privacy Policy from time to time. The date of the latest amendment is indicated at the end of this Privacy Policy. If the Company amends this Privacy Policy, the Company will publish these amendments at www.dropofmindfulness.com. You are therefore recommended to regularly review this Privacy Policy in order to be updated on any amendments. If this Privacy Policy is substantially amended compared to what was stated when the Company obtained your consent, the Company will notify you of these amendments and, if necessary, obtain new consent to the Company's processing of your Personal Data.

CONTACT INFORMATION
If you have any questions regarding the Privacy Policy or our processing, please contact:

Grand Frank AB, reg. no. 556982-3353
info@grandfrank.com
Tellusborgsvägen 67A
12629 Stockholm
+46 0702457792

The Privacy Policy was adopted on 2020-07-16

TERMS & CONDITIONS

TERMS & CONDITIONS IN SHORT

• By ordering any of our products, you agree to be bound by these terms & conditions.
• By placing an order at Drop of Mindfulness, you warrant that you are at least 18 years old or have parents' permission to buy from us.
• All personal information you provide us with or that we obtain will be handled by Drop of Mindfulness as responsible for the personal information.
• Events outside Drop of Mindfulness's control shall be considered force majeure.
• The price applicable is that set at the date on which you place your order.
• Shipping costs and payment fees are recognized before confirming the purchase.
• Card information is transmitted over secure SSL encryption and is not stored.
• Please note that local charges may occur.
• Drop of Mindfulness reserves the right to amend any information without prior notice.
• Remember you can always reach us at info@dropofmindfulness.com .

TERMS & CONDITIONS
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions. By placing an order at Drop of Mindfulness, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions, which shall apply to all orders placed or to be placed at Drop of Mindfulness for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

PERSONNEL INFORMATION
All personal information you provide us with or that we obtain will be handled by Drop of Mindfulness as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Drop of Mindfulness and our partners we use for marketing for a better experience for you. You have the right to inspect the information held about you. You always have the right to request Drop of Mindfulness to delete or correct the information held about you.

We handle your personal information between the following partners to marketing for a better experience:

By accepting Drop of Mindfulness Conditions, you agree to the above.

FORCE MAJEURE
Events outside Drop of Mindfulness's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Drop of Mindfulness is released from Drop of Mindfulness's obligations to fulfill contractual agreements. Examples of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, bans, etc.

PAYMENT
All products remain Drop of Mindfulness's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Drop of Mindfulness. All transfers conducted through Drop of Mindfulness are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction, as they are responsible for the transactions made. You can find the Klarna Checkout User Terms at http://cdn.klarna.com/1.0/shared/content/legal/terms/Klarna/en_gb/checkout.

LOCAL TAXES
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer's own expense.

ADDITIONAL INFORMATION
Drop of Mindfulness reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event of when a product is sold out, Drop of Mindfulness has the right to cancel the order and refund any amount paid in the best way. Drop of Mindfulness shall also notify the customer of equivalent replacement products if available.

COMPANY INFORMATION
Grand Frank AB
Org. no: 556982-3353
Tellusborgsvägen 67
12629
Stockholm county

COOKIES

COOKIES:

Your rights as a consumer

You have the following right to:

Request information about the type of personal data we process and you can request a copy of this (extract from the register):

If incorrect personal data has been corrected, and in certain circumstances, ask us to delete your personal data: If your personal data has been transferred to another data controller (right to data portability): Withdraw your consent to the processing of your personal data; and object to the processing of certain personal data and request that the processing of your personal data be limited. If you are not satisfied with how we process your personal data, you can submit a complaint to the data inspectorate.

PERSONAL DATA PROTECTION

The company (Drop Of Mindfulness) has taken appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration and destruction. The company's (Drop Of Mindfulness) employees, subcontractors and its suppliers are bound by confidentiality agreements and are obliged to follow the company's rules for information and IT security, this privacy policy and other internal rules that further regulate the processing of personal data.

CLEAR CHECKOUT

Our checkout solution for Sweden and Germany is provided by Klarna (Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden) and uses cookies to offer you the best possible, tailored shopping experience when you use Klarna's checkout. The exact cookies and the purposes for which they are used can be found here: SEE: https://www.klarna.com/se/cookies/

DE: http://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf

CHANGES TO THIS PRIVACY POLICY

The Company (Drop Of Mindfulness) reserves the right to change this privacy policy from time to time. The date of the last modification is indicated at the end of this privacy policy. If the company changes this privacy policy, the company will publish these changes on www.dropofmindfulness.se. You are therefore advised to regularly review this privacy policy to be updated on any changes. If this Privacy Policy changes significantly compared to what was stated when the Company obtained your consent, the Company will notify you of these changes and, if necessary, obtain new consent to the Company's processing of your personal data.

CONTACT INFORMATION

If you have any questions regarding the privacy policy or our treatment, please contact:

Grand Frank AB, reg. No. 556982-3353

info@grandfrank.com or info@dropofmindfulness.com

Tellusborgsvägen 67A

12629 Stockholm

GDPR Responsible: Idastina@grandprojects.com

Last updated 24-02-2022